Twenty four hours can change everything in the world of Twitter and enable David to overtake Goliath. Case and point: On June 24, 2009 @Orbitz had 2,809 Twitter followers, while its competitor @Expedia had 12,612 Twitter followers and a seemingly significant 449% lead. But in the next 24 hours @Orbitz attracted 11,044 new Twitter followers to rocket past @Expedia with a total of 13,853 Twitter followers. Amazingly, almost a month later on July 22, 2009, @Orbitz had 14,364 Twitter followers and maintained its lead over @Expedia’s 14,080 followers.
TwitterCounter.com (below) illustrates the impact innovation and complacency can have on a brand’s social media presence.
Question: How Did @Orbitz Increase Its Twitter Followers by 494% in 24 Hours to Leapfrog Ahead of @Expedia?
Answer: Three Key @Orbitz Tweets of Less Than 140 Characters Each
• June 24, 2009 at 8:27 a.m. @Orbitz tweeted: “We’re giving away a free airline ticket today! FOLLOW @Orbitz & RT this msg to be eligible to win http://bit.ly/bVSuU” [Note: The bit.ly URL in this tweet, which is now broken, linked clickers to this Orbitz official rules page.]
Everybody can use a free airline ticket. Good idea. Great inspiration to follow @Orbitz and Re-Tweet the message to your network of followers.
• June 25, 2009 at 9:15 a.m. @Orbitz tweeted: “Congratulations @tforch!! You’ve won a round trip airline ticket! Pls DM us your email address and we’ll be in touch!”
Tweeting the winner on the @Orbitz Twitter page was a great way to bring followers back to engage with Orbitz’s brand.
• June 25, 2009 at 10:08 a.m. @Orbitz tweeted: “THX to all who took part in the giveaway! And just for our followers -15% OFF HOTELS, use THXTWITTER, book by 6/27/09 http://bit.ly/1ayoAw”
Giving all Twitter followers a travel discount on hotels was a great way to build follower loyalty and drive additional sales.
Smart. Very smart. It will be interesting to see who makes the next significant move to grow and engage their Twitter following. Please post your thoughts and comments below. Follow me on Twitter @Uppendahl (http://www.Twitter.com/Uppendahl).